Terms of service

By using DediDirect’s (“DediDirect”, “our”, “us” or “we”) products and services, you (“you”, “your”, “Client” or “Customer”) agree to comply with all of our policies. DediDirect reserves the right to cancel, suspend, or terminate any service provided with or without a refund for any reason that DediDirect believes necessary to proceed to such action. DediDirect also reserves the right to change and modify the Terms of Service at any time with or without client notification. It is up to the client to periodically check and familiarize himself or herself with any updates to the Terms of Service. Non-compliance with the new Terms of Service modifications can be grounds for suspension and or termination.

Acceptable Use Policy
By ordering our services, you agree to adhere to our Acceptable Use Policy. Failure to do so will result in suspension and possibly termination.

Multiple replies to tickets will not ensure that you receive a faster response. We generally process tickets in the order in which they are received as such multiple replies to your other will only take your ticket back to the bottom of our queue. We only offer support in English and require that it be used to communicate with our staff. We do not tolerate profanity or abusive language in any form of contact with us including, but not limited to, emails, our ticket system, our Live Chat system, or via our Phone system. Such behavior will result in a warning, followed by disallowing you with access to our live support systems and lastly suspension and/or termination of your services.

Service Payment, Refunds and Cancellation Guidelines
All payment invoices are generated 10 days before payment is due. Failure to pay by the due date will result in suspension and, ultimately, termination of your service. DediDirect reserves the right to terminate your service at any point after your invoice is overdue, and will not be responsible for any data loss due to termination. DediDirect offers a three day refund period for your first payment on your first service with us. VPS’s and Dedicated servers are excluded and are NON-REFUNDABLE. Bitcoin payments are NON-REFUNDABLE. Refunds must be requested via support ticket in the Client Area after a cancellation request has been submitted. If the client creates a subscription to pay for his or her service(s) with DediDirect, the client is responsible for canceling that subscription when he or she no longer wants service with DediDirect. DediDirect will make every effort to cancel the subscription automatically when the service is cancelled however we will not be responsible for handling or refunding any transactions that take place after the client has cancelled his or her service with DediDirect in the event that the client fails to cancel the related subscription.

Payment Chargebacks and Billing Disputes
Raising a billing dispute with our payment processors or charging back a payment made to DediDirect will place the client’s account in bad standing and will be grounds to immediate account suspension followed by termination with no refund.

Other Disputes
Any threat of legal action against DediDirect by a client will result in immediate account and service termination with no refund.

Fraud System
All orders placed through our billing portal are passed through an automatic fraud check system. Although our services are typically set up instantly upon receipt of payment, we manually review each fraud score before accepting the order. If our fraud check system scores your order as dangerous, we may require submission of a government issued ID to allow continued use of our services. Failure to comply in a timely manner may result in suspension and/or termination with no refund. Ordering from a VPN or proxy will cause your order to be flagged as potential fraud, requiring additional verification in order to use our services. DediDirect require’s your real first and last name, as well as accurate information in all other fields, upon placing an order. If you provide false information when placing an order, your service may be suspended and/or terminated without notice upon manual review.

DDoS Protection
DDoS Protection is not offered. DediDirect reserves the right to suspend and or terminate accounts which attract DDoS Attacks.

DediDirect takes daily backups of all Shared Servers. Clients are responsible for their own data. DediDirect shall by no means be responsible for data loss. DediDirect cannot guarantee the availability of backups, the backup service is offered on a best-effort basis. VPS’s and Dedicated Servers are not backed up unless the client purchases the backup service, if the said backup service is purchased then backups for that service are enabled and are fully monitored to ensure that backups for that particular service are always available.